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Terms That Govern Your wct20 Account

These terms set out what you agree to when you open and use a wct20 account, including how deposits and withdrawals work through bKash, Nagad, and Rocket.

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TERMS CONTACT

Questions About These Terms

If anything in these terms is unclear, or you need to raise a dispute about your account, our support team is the right starting point. You can reach us through the channels below. For account-specific questions — such as a blocked withdrawal or a payment that did not clear from your bKash or Nagad wallet — have your account ID ready so we can pull up your records quickly.

Live Chat Open a live chat session from your account dashboard for real-time help with terms queries, payment disputes, or account access issues.

Email Support Send a detailed message to our support address for written records of any terms-related communication or formal account disputes.

Help Centre The Help Centre covers common terms questions, account wallet rules, and what to do if a bKash or Rocket deposit does not appear.

ACCOUNT INTEGRITY

How We Protect Your Account

Your account security matters to how these terms work in practice. We use encrypted connections for every session, and account access requires OTP verification each time you log in from a new device. If we detect unusual activity — such as a login from an unrecognised location or a pattern of transactions that does not match your history — we may place a temporary hold on your account and contact you directly to verify. That step protects the wallet balance you have built, whether it came through bKash transfers, Nagad deposits, or Rocket payments.

OTP Login

Every new device login requires a one-time passcode sent to your registered number — your account cannot be accessed without it.

Data Retention

We hold account records for as long as your account is active and for a period after closure as required by our internal audit process.

Change Requests

To update your registered phone number, email, or payment details, submit a request through account settings — changes are verified before they take effect.

Dispute Process

If you believe a transaction was processed incorrectly, raise it within 30 days via live chat or email with your account ID and the transaction reference.

What These Terms Actually Cover

wct20 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on wct20, you confirm that you have read and accepted these terms in full. They apply to every part of your account — how you fund it, how you withdraw, and how you interact with any feature we make available. Deposits made

1
through bKash, Nagad, or Rocket are processed under the same terms as any other payment method; the wallet name changes, but the account rules do not. We may update these terms when we need to. When that happens, we will notify you through the contact details
2
on your account before any material change takes effect. Continuing to use the account after that point means you accept the updated version. Access to wct20 is conditional on your eligibility under the law in your location. We do not make legal determinations on your behalf
3
— it is your responsibility to confirm that using the platform is permitted where you are. If your situation changes, contact our support team so we can advise on your account status. Any funds held in your account wallet at the time of a restriction or
4
closure will be reviewed and handled according to the withdrawal process in place at that time, which you can initiate through the cashier section of your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions on These Terms

These are the questions we hear most often about account terms, eligibility, and how the rules apply to your wallet and payment activity on wct20.

No. The account terms apply equally regardless of which payment method you use. bKash, Nagad, and Rocket are all accepted deposit rails, but the rules governing your account wallet do not change based on which one you choose.

If access is restricted in your region, we will contact you via your registered details. Any balance in your account wallet is reviewed and you can request a withdrawal through the standard cashier process before the account is closed.

We notify you before any material change takes effect, using the contact details on your account. Continuing to use your account after that notice period is treated as acceptance of the updated terms.

Contact support via live chat or email with your account ID. We will process the request and send your data to the email address registered on your account within a reasonable timeframe.

Contact support immediately through live chat and we will place a hold on the account while we investigate. Change your login credentials as soon as you regain secure access to your registered phone number.

You must meet the minimum age required by the laws of your location to use the platform. We verify age during the account registration process and reserve the right to request supporting documents at any point.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your wct20 Account

Questions About These Terms

How We Protect Your Account

OTP Login

Data Retention

Change Requests

Dispute Process

Common Questions on These Terms

01 Do these terms apply differently if I deposit using bKash versus Nagad?

02 What happens to my account if my region becomes ineligible?

03 Can wct20 change these terms without notice?

04 How do I request a copy of my account data?

05 What should I do if I think my account was accessed without my permission?

06 Are there age requirements to hold a wct20 account?

Terms & Conditions

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